Oliver Nassar

Web design/development has always been seen as a service, obviously due to the way it's delivered. It takes units of time to deliver a set of qualifications that should be met, rather than producing a physical product that is then delivered. The way it normally works is you talk with a client, they have a set of goals/requirements they need met (whether it's a database being built, a design, or a widget), and you try to deliver them.